Compliance & Support Officer – Nottingham

Competitive salary + benefits

Full time permanent position

We are hiring!! Do you want to be part of a high performance team culture and part of an established market leading brand?

Protocol are humbled to say that despite the pandemic we have continued to grow at pace and are now looking to add the next new team members to the group. So if you would like to be part of our growth journey whilst growing your own career then this job could be for you. We are currently looking for a Compliance and Support Officer to join our team!

As part of the Compliance and Support team, you will take responsibility for the compliance of Protocol’s candidates within a portfolio, along with the required worker administration to ensure payment is made correctly and on time. Offering the best customer service to Protocol’s candidates, clients and colleagues alike.

Compliance & Support Officer responsibilities:

  • Ensuring candidates are ready to start work by ensuring full compliance to client requirements, including; Right to Work checking (RTW), Disclosure and Barring Service Checks (DBS), Referencing, Health and Safety, qualification verification and training requirements met
  • Processing DBS applications and supporting relevant queries
  • Ensuring that compliance is up to date throughout the length of a worker placement i.e. DBS and RTW expiries
  • Supporting candidates; ensuring correct hours are booked, timesheet processing and pay query handling
  • Answer helpline calls and online chat responses
  • Work closely with clients to ensure their requirements are met, including providing compliance detail reporting, investigating and resolving disputes
  • Working closely with the Recruitment teams to ensure account knowledge is shared
  • To quickly resolve any queries / complaints, escalating to the Lead Compliance and Support Officer when appropriate
  • Develop internal relationships across teams

Compliance & Support Officer skills and experience:

  • Excellent system skills, with attention to detail
  • Excellent customer service and key account handling ability
  • Ability to ensure forms and documents are completed by candidates promptly

Compliance & Support Officer Benefits:

  • Good basic salary
  • Pension
  • Structured training and development
  • Fridge Fridays
  • Vibrant and buzzing office and facilities, including pool table and table tennis
  • State of the art software and systems
  • Group outings, prizes & events – from celebration meals, sporting events to weekends away
  • Excellent team culture

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