This exciting role lies at the heart of the dynamic Business Support Service – “The Learner Experience Team”, offering a high-quality learner experience and supporting outstanding performance by the college as a whole.

The role is integral to achieving positive experiences for every learner that chooses to study with Macclesfield College, and offers a great opportunity for applicants that enjoy working with a range of people, with varied tasks and workload and have a high standard of communication and organisational skills.

Key Responsibilities: 

  • To provide a high quality service to visitors, learners and staff
  • Deal effectively with all enquiries to ensure customer satisfaction is achieved
  • Be an effective and efficient member of a team that is able to work flexibly and effectively in a number of different frontline locations to meet learner and business need
  • Work with the Learner Experience & Schools Engagement Manager to ensure that all frontline service areas are well presented, welcoming and following security protocols at all times
  • Positively represent Macclesfield College at promotional and Information, Advice and Guidance Events

Reception Services will include:

  • Visitor management, till transactions, incoming and outgoing post, issue of references, proof of student letters and qualification certificates
  • General enquiries and answering the switchboard
  • Communication with the Estates Team to ensure that messages regarding college security, deliveries and health and safety issues are passed on quickly and appropriately
  • Issue of student ID badges and challenging inappropriate behaviour in the reception area
  • Be aware of events and activities taking place in the College and direct customers accordingly

Administration services will include:

  • Process applications for full time, part-time, HE and online courses using the college’s Student Records system
  • Support Curriculum teams with communications and reports to parents and carers
  • Provide reports on enquiries, applications numbers and local market intelligence to the Head of Marketing to help plan marketing and promotional activity
  • Work with curriculum and MIS to ensure course information is correct on the College website to enable the correct IAG to be given to potential applicants.
  • Use ProMonitor to record student information to inform curriculum and Student Central.
  • Organise applicant interviews for full time, part-time and HE courses.
  • Understand and apply fee and funding policy information to enable accurate information is provided to learners about course fees and funding available.


Macclesfield College


Organisation: Macclesfield College

Location: Macclesfield, Cheshire

Salary: £20,358 per annum

Posted date: 29/07/2021

Closing Date: 08/08/2021