Learner Engagement Officer, Gateshead

£17,500 - £19,000 per annum

Posted 2 weeks ago | ref: 219308

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Protocol are proud to be working with a leading employability provider in the North East to recruit for a Learner Engagement Officer based in their North East office. 

As part of the role, you will be responsible for the learner recruitment and enrolment on to programmes across our clients provision. Whilst also ensuring that learners and referral agencies are given information, advice & guidance and assessing eligibility and suitability. 

Role responsibilities

  • Attracting new learners to pre-employment programmes by telephone and email facilitating a smooth transition on to programme, ensuring the needs of the learner are met
  • Motivate and encourage people to learn new skills to help them back into employment
  • Maintaining good working relationships with partners
  • Conducting eligibility checks on all learners


The person & qualifications

  • Ideally have worked with an AEB or ESF programme before
  • Experience on sales and marketing, including cold-calling
  • Level 2 or higher IAG qualification

About Protocol

Protocol are the specialist full-service recruiter dedicated to education, training and skills. People are at the heart of everything we do. We place people first.

We’re more than a recruitment agency – we pride ourselves on our ongoing support and aftercare delivered by our expert team, and all our candidates benefit from free access to our exclusive online CPD portal, Learning Zone.

Whatever your career goals, we’ve got the right role for you. With a wide range of temporary and permanent positions available, from lecturing and training jobs to assessment and support staff roles, all with very competitive pay rates and benefits – your future is in good hands.

The Legal Bit

Protocol National ltd trading as Protocol are acting as an employment business for this position. If you are successful, Protocol is required to see evidence of your Right to Work in the UK; in addition to you applying for an enhanced DBS Certificate should you not already hold a suitable certificate registered on the DBS Update Service. The position is subject to agreement to Terms and Conditions and suitable application and reference process. As a result of the volume of applications we are currently receiving we regret that we may be unable to respond with individual feedback. If we have not contacted you within two weeks of your application being received then regretfully your application will not be taken forward on this occasion.