Protocol are delighted to be working with a leading EdTech business in recruiting for their next Customer Engagement Manager.
We are looking for someone customer centric, who will take responsibility for a portfolio of existing customers in our clients post-sale “journey” and as such will be managing the relationship between our client and their customers ensuring a fantastic working relationship. You’ll be working alongside a ready team and also working with other internal departments as such with the nature of the role.
Our client are based in London and ideally this will be in a commutable distance for you, however if you live a little further afield and able to travel in once or twice a week – this would also work.
The type of candidate we are looking for is someone who is able to work in a fast-paced, challenging envrionment working with customers identifying their desired needs and also take ownership of account level queries such as; service escalations and product enhancement requests. You will also ideally have a working knowledge around vocational training/apprenticeships.
Protocol are the specialist full-service recruiter dedicated to education, training and skills. People are at the heart of everything we do. We place people first.
We’re more than a recruitment agency – we pride ourselves on our ongoing support and aftercare delivered by our expert team, and all our candidates benefit from free access to our exclusive online CPD portal, Learning Zone.
Whatever your career goals, we’ve got the right role for you. With a wide range of temporary and permanent positions available, from lecturing and training jobs to assessment and support staff roles, all with very competitive pay rates and benefits – your future is in good hands.
The Legal Bit
Protocol National ltd trading as Protocol are acting as an employment business for this position. If you are successful, Protocol is required to see evidence of your Right to Work in the UK; in addition to you applying for an enhanced DBS Certificate should you not already hold a suitable certificate registered on the DBS Update Service. The position is subject to agreement to Terms and Conditions and suitable application and reference process. As a result of the volume of applications we are currently receiving we regret that we may be unable to respond with individual feedback. If we have not contacted you within two weeks of your application being received then regretfully your application will not be taken forward on this occasion.