Protocol are pleased to be working with an established and leading provider in Interior Design Courses, who have an exciting opportunity for a Student Support Advisor to join the team. The ideal candidate will have a strong background in learning support, and have strong organisational and communication skills as well as a proactive and inclusive attitude.
This is a full-time position and is based in Nottingham.
- Respond sensitively and effectively to all requests for specialist and non-specialist support for students across the organisation, promoting equality, diversity and inclusion.
- Contribute to the promotion and delivery of a positive Student Journey, including anticipating student difficulties and applying early intervention strategies to support student learning.
- Work alongside and in collaboration with colleagues to assess and monitor individual student needs, including making accurate assessment of personal and academic risk and developing individual support action plans.
- Work alongside and in collaboration with colleagues to manage individual students who require ongoing support and, when necessary, refer students to further specialist support and services, available internally and through our college and university academic partners, e.g. wellbeing, counselling and DDA support.
- Monitor the effectiveness of interventions and adapt approaches for the purpose of enhancing the student experience and ensuring students achieve success.
- Provide a student support focus when working with colleagues in the development and implementation of user-friendly student monitoring systems.
- Provide accurate student performance data to meet the requirements of the organisation and its academic partners, awarding bodies, auditors, and inspectors.
- Ensure all communication and documentation is clear, concise, transparent and of the highest standard.
- Work flexibly, in order to contact students outside normal office hours to meet the needs of the role
The person & qualifications
- Experience of working in a student support service role at FE and/or HE level.
- Experience of liaising with external customers and colleagues, such as partner organisations, loan and funding providers.
- Experience of providing high quality support, advice and guidance in a student-focused setting.
- Knowledge of student support strategies that can be used to overcome difficulties and enhance the Student Journey.
- Comprehensive knowledge of ICT including Microsoft Office applications, database applications, Virtual Learning Environments (VLE’s).
- Ability to produce and maintain accurate records.
- Ability to troubleshoot and escalate issues as and when appropriate.
- Excellent organisational and administrative skills.
- Attention to detail.
- Excellent time management skills, including ability to work to deadlines and establish priorities.
- Ability to work flexibly and respond positively to evolving job role demands.
Protocol are the specialist full-service recruiter dedicated to education, training and skills. People are at the heart of everything we do. We place people first.
We’re more than a recruitment agency – we pride ourselves on our ongoing support and aftercare delivered by our expert team, and all our candidates benefit from free access to our exclusive online CPD portal, Learning Zone.
Whatever your career goals, we’ve got the right role for you. With a wide range of temporary and permanent positions available, from lecturing and training jobs to assessment and support staff roles, all with very competitive pay rates and benefits – your future is in good hands.
The Legal Bit
Protocol National ltd trading as Protocol are acting as an employment business for this position. If you are successful, Protocol is required to see evidence of your Right to Work in the UK; in addition to you applying for an enhanced DBS Certificate should you not already hold a suitable certificate registered on the DBS Update Service. The position is subject to agreement to Terms and Conditions and suitable application and reference process. As a result of the volume of applications we are currently receiving we regret that we may be unable to respond with individual feedback. If we have not contacted you within two weeks of your application being received then regretfully your application will not be taken forward on this occasion.