Operations Manager, B19

£31,000 to £34,500

Posted 4 weeks ago | ref: 231811

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Operations Manager- Permanent Full Time- Birmingham

We are currently recruiting for an Operations Manager to be based in Birmingham. This is a fantastic opportunity to implement, manage and develop a fantastic programme which help young adults find employment, pathways into training and education and build up confidence in life situations. This incredible company delivers a great opportunity to young adults from all different types of backgrounds, and the successful individual will be a great contributor towards helping its participants succeed in work and life.

The Role


  • Responsible for the Line Management of all staff within the operations team.
  • Hold supervision meetings (1-2-1’s), annual appraisals and bi-weekly team meetings and monitor operating progress against targets.
  • Contribute to the professional development of staff by providing internal training.

Fund Raising and Finance

  • Responsible for the sustainability and growth of programmes by securing funding from Trusts and Foundations, identifying and developing new corporate supporters and winning local contracts from commissioned income streams such as Offending and Rehabilitation Services, Employability Training Providers and Colleges. Above areas of work supported by the MD and Commercial team.

Performance Management

  • Responsible for the achievement of operational targets.
  • Agree and communicate operational targets with the local operations team, monitoring progress throughout the year.
  • Responsible for the quality assurance of operational programmes.
  • Monitoring and evaluation of data using Street League’s M&E system.
  • Generate weekly, monthly and quarterly reports for the MD.

Plan, develop and oversee the provision of high-quality projects and programmes

  • Assist in the delivery of the academy programmes with support from other staff when needed to be involved in operational delivery.
  • Train new staff in all aspects of delivering the academy programme.
  • Manage contracts and service level agreements with partner organisations.

Ensure Outcomes Meet Targets

  • Oversee an increase in the number of referral agencies in line with set targets
  • Ensure delivery teams are regularly updated on developments within Street League via team meetings.
  • Oversee the organisation and management of tours and events involving Street League participants and staff when necessary.
  • Monitor work plans and feedback operational developments to the MD.

What’s on offer

  • Permanent work with full time hours (36.25 hours per week)
  • Salary of £31,000 to £34,500 
  • The opportunity to impact the lives of people who have had a tough upbringing.

If this sounds like you and its something that interests you please give me a call on 0115 911 1218 for more information or reply to lmolnar@protocol.co.uk.

About Protocol
Protocol are the specialist full-service recruiter dedicated to education, training and skills. People are at the heart of everything we do. We place people first.

We’re more than a recruitment agency – we pride ourselves on our ongoing support and aftercare delivered by our expert team, and all our candidates benefit from free access to our exclusive online CPD portal, Learning Zone.

Whatever your career goals, we’ve got the right role for you. With a wide range of temporary and permanent positions available, from lecturing and training jobs to assessment and support staff roles, all with very competitive pay rates and benefits – your future is in good hands.

The Legal Bit
Protocol National ltd trading as Protocol are acting as an employment business for this position. If you are successful, Protocol is required to see evidence of your Right to Work in the UK; in addition to you applying for an enhanced DBS Certificate should you not already hold a suitable certificate registered on the DBS Update Service. The position is subject to agreement to Terms and Conditions and suitable application and reference process. As a result of the volume of applications we are currently receiving we regret that we may be unable to respond with individual feedback. If we have not contacted you within two weeks of your application being received then regretfully your application will not be taken forward on this occasion.