Bursary and Front of House Team Leader, Oldham

£24,000 - £25,000

Posted 2 months ago | ref: 232574

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Protocol is delighted to be recruiting for an experienced Bursary and Front of House Team Leader within the Oldham area to supervise a high performing team in provision of outstanding customer service and all matters relating to Bursary and Customer Enquiries/Reception Services.

You will need an Enhanced DBS Ideally on the update service

Salary: £24,000 – £25,000

The person & qualifications

  • Educated to GCSE level with minimum Grade 4 in English and Math’s
  • Minimum Level 3 qualification in Administration and/or Customer Service or equivalent
  • Desired Knowledge or experience of working in an education establishment especially with Student Finance
  • Ability to demonstrate supervisory experience
  • Experience of working in a customer focused environment, face to face and over the telephone with a wide range of people
  • Excellent interpersonal and communication skills, both verbal and written


  • To coordinate and lead the Bursary and Customer Enquiries/Recep on Team to provide a coherent, high quality and highly efficient service
  • Develop and manage and effective administrative, financial systems and procedures for the Bursary Administration on to ensure the accurate, complete, and timely processing of applications and payments
  • Foster strong and proactive working relationships with all other areas and departments within the College
  • Ensure that accurate, current, impartial, and accessible information and advice on all areas of the college are supplied efficiently and effectively through a variety of communication methods

About Protocol

Protocol are the specialist full-service recruiter dedicated to education, training and skills. People are at the heart of everything we do. We place people first.

We’re more than a recruitment agency – we pride ourselves on our ongoing support and aftercare delivered by our expert team, and all our candidates benefit from free access to our exclusive online CPD portal, Learning Zone.

Whatever your career goals, we’ve got the right role for you. With a wide range of temporary and permanent positions available, from lecturing and training jobs


The legal bit…

Protocol National ltd trading as Protocol are acting as an employment agency for this vacancy. As a result of the volume of applications we are currently receiving we regret that we may be unable to respond with individual feedback. If we have not contacted you within two weeks of your application being received then regretfully your application will not be taken forward on this occasion.