EPA Operations Manager, Coalville | Leicestershire

Plus Benefits

Posted 2 weeks ago | ref: 234266

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Protocol are pleased to be working with a leading training provider in the healthcare sector. We are looking for an experienced End Point Assessment Operations Manager to manage and oversee the daily operations and effective management of independent End-point Assessments. You will ensure policies, procedures, and practices within your portfolio are well managed, monitored and continually improved.


Role responsibilities:

  • Manage all processes connected with the registration, reservation, and delivery of End-point Assessments.
  • Ensure excellent customer service standards are always delivered.
  • Ensure systems and processes are functioning effectively and efficiently to deliver outstanding EPA services.
  • Provide high quality account management services and Customer Support to our stakeholders.
  • Manage the development needs of independent End-point Assessors.
  • Ensure that selection, recruitment, induction, and training are well planned, delivered, and monitored.
  • Deliver induction, training, and standardisation events.
  • Lead meetings and plan development activities for the associate team members.
  • Manage feedback mechanisms to continually improve products and services.
  • Support development of new End-point Assessments/ products for existing and new End-point Assessment offer.
  • Support quality assurance and improvement activities.
  • Support improvement in materials connected with End-point Assessment, such as guidance notes for End-point Assessors, guidance, and support for customers and for IQAs.
  • Make use of other technologies such as online testing systems, and online forms to improve and enhance End-point Assessment materials.
  • Work effectively and efficiently with team members, other departments.
  • Champion the portfolio, skills, and attributes of the company.
  • Carry out any other duties as are within the scope, spirit and purpose of the job as requested.


The person & qualifications:


  • Highly analytical and process-driven.
  • Highly IT literate.
  • Strong verbal and written communication.
  • Experience of working and communicating with senior stakeholders.
  • Knowledge of professional business environment.
  • MS Office Word – Intermediate.
  • MS Office Excel – Intermediate.
  • MS Outlook – Intermediate.
  • Teams – Basic.
  • Zoom – Basic.


  • Relevant degree or equivalent.
  • General management qualification.
  • Experience of working in a regulated awarding body/organisation.
  • Knowledge and experience of education environment.
  • Knowledge and experience of assessment methodologies.
  • Proven ability to operate as an effective tactical, strategic thinker and planner.
  • Successful project management experience.
  • Knowledge of quality systems and processes.
  • Financial management experience, including managing budgets.
  • Experience of working in a regulated environment.
  • Proven leadership and people management skills, including excellent interpersonal and mentoring skills.

As a Disability Confident business we warmly encourage applications from people with disabilities. Protocol is committed to offering opportunities to people from diverse communities. If you have specific requirements or adjustments please let us know if there is anything we can do to support your application.

About Protocol

Protocol are the specialist full-service recruiter dedicated to education, training and skills. People are at the heart of everything we do. We place people first.

We’re more than a recruitment agency – we pride ourselves on our ongoing support and aftercare delivered by our expert team, and all our candidates benefit from free access to our exclusive online CPD portal, Learning Zone.

Whatever your career goals, we’ve got the right role for you. With a wide range of temporary and permanent positions available, from lecturing and training jobs to assessment and support staff roles, all with very competitive pay rates and benefits – your future is in good hands.

The Legal Bit

Protocol National ltd trading as Protocol are acting as an employment business for this position. If you are successful, Protocol is required to see evidence of your Right to Work in the UK; in addition to you applying for an enhanced DBS Certificate should you not already hold a suitable certificate registered on the DBS Update Service. The position is subject to agreement to Terms and Conditions and suitable application and reference process. As a result of the volume of applications we are currently receiving we regret that we may be unable to respond with individual feedback. If we have not contacted you within two weeks of your application being received then regretfully your application will not be taken forward on this occasion.