IT Technician, Greater London
£10 - £13 p/h Plus Holiday Pay
Posted 4 weeks ago | ref: 240934
Apply nowIT Support Technician is required on a full time basis, within Isleworth provide 1st and 2nd Line Support as part of a comprehensive IT Service for all Staff and Students within a FE College.
Role responsibilities
- Provide a polite and professional customer focused IT service to staff and students.
- Log, actively respond to and resolve, technical issues via the College’s helpdesk system.
- Assist in the delivery of a central helpdesk facility and via a rota system, ensure that there is adequate cover at all times.
- Keep users informed on the progress of requests and escalate problems or high priority calls to the IT Support Manager or IT Systems Engineers as appropriate.
- Install, configure and maintain IT related hardware/software to ensure operational effectiveness to the highest possible standard and in accordance with IT policies.
- Support the College’s IP telephone system including installation and basic troubleshooting of handset or cabling faults.
- Liaise and work with 3rd party vendors to resolve hardware or software issues.
- Maintain and support College AV equipment including interactive whiteboards, projectors, digital cameras, DVD players etc.
The person & qualifications
- Possess a min of 4 GCSE’s, ‘A’ Levels or Bachelor’s Degree in a related discipline, or a relevant industry standard IT qualification.
- Possess a Literacy and Numeracy qualification at Level 2
- Possess the appropriate IT skills relevant to the main duties of the post.
- Experience of working in an IT support role with a sound knowledge of common PC applications, and the ability to assist and explain technical processes in a non-technical manner.
- Working knowledge of supporting Microsoft Windows 10, Office and 365,
AD and Domain Management
AD permissions – granting/folder access
SCCM – knowledge of basic use to deploy software
Troubleshooting skills
Logical thinking
MS Intune
MFD Support, print management system (Uniflow or Papercut)
Understanding of group Policies
Clear and comprehensive communication – especially to non-technical audiences
Citrix – basic support
Apple OSX and MAC Support
IP telephony support and admin
Knowledge of infrastructure elements – servers, networking, Wi-Fi, DNS, DHCP, cabling
Prioritising work
Proactive and able to use initiative
Knowledge of networking, and network cabling. - Experience of supporting and troubleshooting hardware / software problems with PCs, Laptops, Tablets, Apple Macs, and Thin Clients.
- Be familiar with using and / or administration the Microsoft Office 365 platform.
As a Disability Confident business we warmly encourage applications from people with disabilities. Protocol is committed to offering opportunities to people from diverse communities. If you have specific requirements or adjustments please let us know if there is anything we can do to support your application.
About Protocol
Protocol are the specialist full-service recruiter dedicated to education, training and skills. People are at the heart of everything we do. We place people first.
We’re more than a recruitment agency – we pride ourselves on our ongoing support and aftercare delivered by our expert team, and all our candidates benefit from free access to our exclusive online CPD portal, Learning Zone.
Whatever your career goals, we’ve got the right role for you. With a wide range of temporary and permanent positions available, from lecturing and training jobs to assessment and support staff roles, all with very competitive pay rates and benefits – your future is in good hands.
The Legal Bit
Protocol National ltd trading as Protocol are acting as an employment business for this position. If you are successful, Protocol is required to see evidence of your Right to Work in the UK; in addition to you applying for an enhanced DBS Certificate should you not already hold a suitable certificate registered on the DBS Update Service. The position is subject to agreement to Terms and Conditions and suitable application and reference process. As a result of the volume of applications we are currently receiving we regret that we may be unable to respond with individual feedback. If we have not contacted you within two weeks of your application being received then regretfully your application will not be taken forward on this occasion.
