Hospitality End-point Assessor, North Surrey

Up to £24,000 per year plus a car and benefits

Posted 2 weeks ago | ref: 185727

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Working on behalf of another leading EPAO, Protocol are looking for high level experts in their field of work within the Hospitality field, with an assessor’s qualification such as CAVA or A1, to assess apprentices on this Level 3 qualification.

Hospitality supervisors work across a wide variety of businesses including bars, restaurants, cafés, conference centres, banqueting venues, hotels or contract caterers. They provide vital support to management teams and are capable of independently supervising hospitality services and running shifts. They typically work under pressure delivering fantastic customer service and motivating a team is essential to their role. The majority of supervisors’ skills and knowledge are the same but supervisors may specialise in specific functions or work across a variety of functions which reflect the multi-functional nature of the industry.

Independent Assessment ensures apprentices have the Knowledge, Skills and Behaviours detailed in the Standard, which outlines the Core Competencies of the role. End-point Assessors will undertake the final assessment of the learners, using different methods to check that apprentices meet these requirements. They will usually travel to apprentices’ workplaces to complete observations and professional discussions and will spend between a few hours and a full day with each learner.

This role is working on a permanent full time basis throughout the North Surrey area – a company car will be provided. 

Role responsibilities

  • Undertaking the final assessment of an apprentice on Hospitality Standard to ensure they are fully competent for the role
  • Assess without prejudice or bias in a fair and honest way
  • Work with internal quality systems that ensure consistency, fairness and reliability of performance and evidence collection
  • Provide constructive feedback and ensure assessment reports are high quality and recorded accurately
  • Maintain occupational and assessment skills and experience

Essential Qualifications and Experience

  • Recent occupational experience in the Hospitality sector from the past 12 months
  • Level 3 qualification within the field of Hospitality
  • An assessor’s qualification (ie: CAVA, A1, D32/33)

Essential Skills and Abilities

  • The assessor must be someone who has nothing to gain from the outcome of the assessment and must not have been involved in the training and/or line management of the apprentice
  • Evidence of regularly updated continuing professional development (CPD) to demonstrate practical experience and updated occupational expertise. This will cover updated knowledge and skills, changes to legislation and consider the latest developments in the sector
  • Excellent understanding of the standard(s) for the new apprenticeship frameworks, including specific knowledge in the industry area for the standard
  • Understanding of regulators’ requirements: Ofqual, SFA, industry bodies
  • Practise standardised assessment principles as set out by Highfield
  • Competent in carrying out the assessments specified and grading the apprenticeship in line with the requirements set out in the assessment plan
  • Experience of producing clear, accurate and concise written reports in a number of formats; giving both results and constructive feedback and support
  • IT proficient, including the use of web conferencing software
  • Excellent written and verbal communication skills
  • Excellent organisational skills; ability to effectively prioritise
  • Able to work independently but also lead a team, if required

Desirable Skills & Abilities

  • Flexibility to travel across the UK
  • Willingness to agree to overnight stays away from home, if required
  • Hold a recognised current workplace assessment qualification
  • Hold an IQA or IV award

About Protocol

Protocol are the specialist full-service recruiter dedicated to education, training and skills. People are at the heart of everything we do. We place people first.

We’re more than a recruitment agency – we pride ourselves on our ongoing support and aftercare delivered by our expert team, and all our candidates benefit from free access to our exclusive online CPD portal, Learning Zone.

Whatever your career goals, we’ve got the right role for you. With a wide range of temporary and permanent positions available, from lecturing and training jobs to assessment and support staff roles, all with very competitive pay rates and benefits – your future is in good hands.

The legal bit

Protocol promotes equal rights and is an employment business under The Conduct of Employment Agencies and Employment Businesses Regulations 2003. Work is undertaken on a self-employed basis under contract with Protocol. An enhanced Disclosure and Barring Service (DBS) check is required for all Protocol assignments. All positions advertised by Protocol comply with the Agency Workers Regulations 2010.

As a result of the volume of applications we receive, we regret that we might not be able to respond to every candidate with individual feedback. If we have not contacted you within two weeks of your application being received then regretfully your application will not be taken forward on this occasion.