Passenger Transport Onboard and Station Team Member End-Point Assessor, Nationwide

£150 per day

Posted 3 months ago | ref: 182379

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Working on behalf of another leading EPAO, we are looking for high level experts in their field, from the Rail, Bus and Coach sector, with an assessor’s qualification such as TAQA or CAVA. For this particular role we are looking to experienced Passenger Transport professionals, from Bus, Coach, or preferably Rail, who would be able to assess the apprentices at the final stage of their qualification.


A passenger transport onboard/station team member is required to provide high quality customer service within the safety critical transport environment. Their primary duty is to the safety of themselves, the passengers, their customers and their colleagues. They need to be aware of the operational passenger transport service, its targets and obligations, the relevant infrastructure and its assets. With this apprenticeship you will be the face of the passenger transport service, delivering front line customer services onboard or in stations. At a busy station you could be responsible for ensuring passengers board the correct service, that services are dispatched properly and when on board, that customers have the best possible experience. An apprenticeship in passenger transport services is your first stop to a great career in a dynamic and exciting industry. 


Independent Assessment ensures apprentices have the Knowledge, Skills and Behaviours detailed in the Standard, which outlines the Core Competencies of the role. End-point Assessors will undertake the final assessment of the learners, using different methods to check that apprentices meet these requirements. They will usually travel to apprentices’ workplaces to complete observations and professional discussions and will spend between a few hours and a full day with each learner.


End-point Assessors will be employed on a freelance basis and can expect up to 30 days’ work over a year. We are looking for candidates happy to travel, ideally nationwide.


Role responsibilities

  • Undertaking the final assessment of an apprentice on the Passenger Standard Onboard & Station Team Member Standard to ensure they are fully competent for the role
  • Assess without prejudice or bias in a fair and honest way
  • Work with internal quality systems that ensure consistency, fairness and reliability of performance and evidence collection
  • Provide constructive feedback and ensure assessment reports are high quality and recorded accurately
  • Maintain occupational and assessment skills and experience


Essential Qualifications and Experience

  • Recent occupational experience in the Passenger Transport sector from the past 12 months
  • Level 3 qualification within the field of Passenger Transport
  • An assessor’s qualification (ie: CAVA, A1, D32/33)


Essential Skills and Abilities

  • The assessor must be someone who has nothing to gain from the outcome of the assessment and must not have been involved in the training and/or line management of the apprentice.
  • Evidence of regularly updated continuing professional development (CPD) to demonstrate practical experience and updated occupational expertise. This will cover updated knowledge and skills, changes to legislation and consider the latest developments in the sector.
  • Excellent understanding of the standard(s) for the new apprenticeship frameworks, including specific knowledge in the industry area for the standard.
  • Understanding of regulators’ requirements: Ofqual, SFA, industry bodies.
  • Practise standardised assessment principles as set out by Highfield.
  • Competent in carrying out the assessments specified and grading the apprenticeship in line with the requirements set out in the assessment plan.
  • Experience of producing clear, accurate and concise written reports in a number of formats; giving both results and constructive feedback and support.
  • IT proficient, including the use of web conferencing software.
  • Excellent written and verbal communication skills.
  • Excellent organisational skills; ability to effectively prioritise.
  • Able to work independently but also lead a team, if required.


  • Flexibility to travel across the UK.
  • Willingness to agree to overnight stays away from home, if required.
  • Hold a recognised current workplace assessment qualification.
  • Hold an IQA or IV award.


About Protocol

Protocol are the specialist full-service recruiter dedicated to education, training and skills. People are at the heart of everything we do. We place people first.

We’re more than a recruitment agency – we pride ourselves on our ongoing support and aftercare delivered by our expert team, and all our candidates benefit from free access to our exclusive online CPD portal, Learning Zone.

Whatever your career goals, we’ve got the right role for you. With a wide range of temporary and permanent positions available, from lecturing and training jobs to assessment and support staff roles, all with very competitive pay rates and benefits – your future is in good hands.


The legal bit

Protocol promotes equal rights and is an employment business under The Conduct of Employment Agencies and Employment Businesses Regulations 2003. Work is undertaken on a self-employed basis under contract with Protocol. An enhanced Disclosure and Barring Service (DBS) check is required for all Protocol assignments. All positions advertised by Protocol comply with the Agency Workers Regulations 2010.

As a result of the volume of applications we receive, we regret that we might not be able to respond to every candidate with individual feedback. If we have not contacted you within two weeks of your application being received then regretfully your application will not be taken forward on this occasion. 

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