Work Based Learning Administrator, Workington | Cumbria

£17,000 - £19,300

Posted 1 month ago | ref: 184650

Apply now

Salary: £17,000 – £19,300 per annum, dependant on skills/qualifications
Location: Head Office, Workington
Contract: Full-time
Closing Date: Open
The role of the Work Based Learning (WBL) Administrator is the checking, processing and inputting of paperwork relating to new and existing learners, registering learners and claiming completed qualifications online from the relevant awarding body, and other general administration duties.
The role may also include other tasks as directed by the Administration Supervisor.

Duties and Responsibilities

Checking, processing and inputting of paperwork relating to new and existing learners

Registering learners and claiming completed qualifications

Provide administrative support to the Trainers/Assessors as directed by the Administration Supervisor.

Deal with telephone enquiries, responding to queries as appropriate/provide reception cover

Undertake mail shots and follow up action by telephone, letter etc. ensuring customer service standards are met

Invigilation of exams

Administration and setting up of commercial courses

Update information from ESFA which must be imparted to employers

Maintain and update central records for all learners complying with internal and external quality assurance systems.

Work to promote and contribute to Gen2’s Equal Opportunities Policy

Processing funding documents

Attend relevant training & meetings as and when required

Perform other duties and responsibilities as assigned by the Administration Supervisor

Requirements (Essential)

Experience of using MAYTAS/MIS systems
Experience of working with Work Based Learning contracts – ESF/ESFA
Excellent IT Skills including experience of using Microsoft Word and Excel
Exceptional accuracy and attention to detail
Able to work in a fast-paced environment to achieve against tight deadlines
Excellent organising ability
Strong communication skills
Flexible and adaptable
High levels of drive and tenacity

Personal Qualities

Proven ability, maturity and confidence to deal with a diverse range of personnel

Self-starter, able to manage a variety of projects independently

Ability to work on own initiative

Patient and shows control in challenging situations

Can take ownership for problems and assignment to resolution

Is a good team player


About Protocol

Protocol are the specialist full-service recruiter dedicated to education, training and skills. People are at the heart of everything we do. We place people first.

We’re more than a recruitment agency – we pride ourselves on our ongoing support and aftercare delivered by our expert team, and all our candidates benefit from free access to our exclusive online CPD portal, Learning Zone.

Whatever your career goals, we’ve got the right role for you. With a wide range of temporary and permanent positions available, from lecturing and training jobs to assessment and support staff roles, all with very competitive pay rates and benefits – your future is in good hands.


The legal bit

Protocol promotes equal rights and is an employment business under The Conduct of Employment Agencies and Employment Businesses Regulations 2003. Work is undertaken on a self-employed basis under contract with Protocol. An enhanced Disclosure and Barring Service (DBS) check is required for all Protocol assignments. All positions advertised by Protocol comply with the Agency Workers Regulations 2010.

As a result of the volume of applications we receive, we regret that we might not be able to respond to every candidate with individual feedback. If we have not contacted you within two weeks of your application being received then regretfully your application will not be taken forward on this occasion.