Do you want to be part of an established market-leading brand that prides itself on its high-performance team culture?
Protocol are proud that, despite the pandemic, we have continued to grow at pace and are now looking to add new team members to our business. So, if you would like to be part of our growth journey whilst developing your own career, then this job could be for you.
We have over 26 years’ experience solely servicing the Education, Skills, Training & Employability sectors and really understand recruitment. Our expertise, passion and specialist consultants have made us the first-choice supplier to many institutions across the UK.
We pride ourselves on delivering excellent recruitment services across both academic and non-academic roles. We recruit at every level in an organisation, from Chief Executive to support staff, temporary, sessional and interim contracts, to permanent appointments. Dedicated teams work on named accounts; with specialist teams working with independent training providers, colleges and universities.
Protocol are proud to be a Disability Confident Employer. We are happy to make any reasonable adjustments at any stage of the recruitment process should you need it, please let us know.
Being based onsite at West London College (Hammersmith Campus) you will be supporting the Account Manager with the 360 recruitment of temporary workers onsite. You will be required to undertake a range of recruitment activities to provide the most suitable candidates for the client’s needs, ensuring candidates are paid correctly and the client billing is completed efficiently.
This varied, exciting position will have you working on numerous roles for West London College. Therefore, you should have excellent customer service skills, confidence, and a personable approach whilst maintaining high-quality work under pressure.
Responsibilities
To guarantee the success and achievement of building and maintaining a profitable portfolio of clients you will effectively:
- Upheld and adhere to company KPIs and standards through your recruitment practices, including, qualification of roles, rigours candidate screening, conversion rate, turnaround times and speed of response.
- Use sales, business development, marketing techniques and social network platforms.
- Be a brand ambassador by promoting all Protocol services by cross-selling.
- Build strong relationships with contracted and previously contracted Candidates within the portfolio assigned.
- Commit to the highest quality standards, in all forms of candidate and client communication.
- Build strong relationships with key decision-makers within the portfolio assigned, via telephone, face to face/virtual meeting, email, and social media.
- Ensure the Protocol database and client database through the CRM system is up to date and accurate.
- Work within a hi-performing team culture.
- Show consistent commitment to company standards in complying with all relevant legislation, including RTW, Disclosure and Safeguarding rules
- Ensure all roles are qualified in line with company standards and processes.
- Work closely with resources, and marketing to ensure a constant pipeline of talent is available.
- Escalate any critical revenue service issues to the Team Leader.
Essential Experience in Customer Service or Sales or Recruitment / Resourcing
- Hardworking, energetic, with real drive.
- Resilient, reliable, starter/finisher.
- Excellent time management skills and a strong aptitude towards attention to detail.
- Hi- focus on Customer service, relationship building and networking.
- Participative team player, able to work with others and sharing best practice.
Does this sound like it could be the job for you?
Please send a copy of your CV to talent@protocol.co.uk or for a confidential discussion, please call Charlotte Schofield, National Accounts Manager on 07551312452
Overview
Organisation: Protocol
Location: Hammersmith
Salary: c. £22k-25k per annum
Posted date: 22/06/2022
Closing Date: 13/07/2022
