Recruitment Manager

Are you an experienced Billing Manager or Senior Consultant looking for that next step in your career?

Do you crave autonomy and the freedom to deliver your recruitment mission without constraints?

Are you looking to develop your own team and create your own empire?

Then Protocol is the place for you. We have continued to grow at pace despite the pandemic and recently recruited 20 more consultants to take our 26 year brand as a market leader in the Education, Skills, Training & Employability sectors to the next level!

Job Purpose

Under the direction of the Associate Director for Recruitment  you will lead and manage a high-performing, agile 360⁰ Recruitment Team and deliver excellent recruitment services to:

• An established portfolio of FE clients.
• A prospective portfolio of FE clients.
• Workers seeking sessional or permanent work.

Your particular focus will be on achieving high quality outputs through leadership and strong business acumen.  Team leadership will be at the heart of everything you do to achieve profitable recruitment through business development, effective customer relationships and exploiting every opportunity.   

Relationships

You will take responsibility for creating and maintaining excellent relationships with:

• Your team
• Your line manager and other company managers delivering support services
• Peer Recruitment Team Managers

Responsibilities, Outputs and Outcomes

You will:

• Achieve an annual Business Plan based on an established formula of team salary multiples. The Business Plan will evolve based on client demand and opportunity and you will manage your team resources to deliver the most cost efficient Return on Team Investment.
• Maintain, monitor and report against a simple set of Team KPIs sufficient to plot where the team is against targets and client as well as candidate satisfaction.
• Lead by example as an active and successful Recruitment Consultant using your knowledge and experiences to engage in business development and grow the team’s portfolio sharing opportunities across the team.
• Create a positive team culture by acting at all times with high levels of personal integrity. You will lead, motivate, performance manage, train, coach and retain your team ensuring their best welfare, health and wellbeing and by creating a positive team culture.
• Extract all available business from established portfolios and win as much new business as is competitively possible through superb client engagement, and a responsive, agile, adaptive and customer focussed service.
• Relentlessly focus on improving your Team’s Conversion Rate towards 100%, ensuring that every opportunity is fully qualified. All roles should be effectively and consistently worked, ensuring high levels of customer satisfaction throughout.
• Build and sustain a professional presence in the market through company marketing initiatives, social media and team reputation for successful delivery.
• Lead a team that is ‘Best in Class’ in recruitment that thrives on feedback and learning from every opportunity. Your team will be leaders and innovators in role-qualification, promotion, screening, speed, accuracy, choice, Safe Recruitment and conversion that will be measured by customer satisfaction and repeat business.
• Use company data and the CRM carefully, responsibly and accurately in accordance with company policy.
• Mutually support peers and colleagues from other teams. This will involve you developing a wider team-based skills set and multi-tasking to meet routine and unexpected peaks in workload.
• Undertake any tasks your line manager considers is reasonable to provide an exceptional service and growth to the wider business.

Person Specification

Essential:

• You are a natural leader. You care about others and put your team first ahead of yourself. You set the exceptional personal standards working with the highest levels of personal and professional integrity.
• You are a skilled and experienced Recruiter with high levels of IT skills. You will seek opportunity to share your knowledge, skills and experience to further develop your teams.
• You are willing to ask for business. You have the resilience to cope with ‘No Thank you’ but the drive to ask the question again, differently.
• You are ambitious for your team and yourself setting targets to drive excellence and performance.
• You thrive in a feedback and learning culture willing to adapt and change when results need to improve. Effectively managing your team through change and ensuring the highest quality in every aspect of the role.
• You will take responsibility for all team outputs ensuring these do not fall below our ‘Best in Class’ standard.
• You celebrate all success, your team’s and your own continuing to focus on the next win and building upon effective performance.
• You work in an orderly way with attention to detail and maintain a record of key transactions.
• You are professional in appearance, punctual and committed instilling these qualities across your team.
• You will uphold the company’s values and standards enforcing them in any aspect of your team.

Highly Desirable:

• Higher Education.
• Recruitment Qualification.
• Leadership Qualification.

If you do not currently meet the Highly Desirable criteria you will be willing to consider personal and professional development towards it, with a measure of company support.

The perks

We believe our employees should be rewarded for the hard work they do, which is why we offer quick and clear progression routes across the business for individuals that show the drive and ambition to do so. As well as promotions, we offer competitive salaries, an uncapped commission scheme and additional prizes and competitions.

The office is bright, vibrant and buzzing. Located in the lovely town of West Bridgford, you are only a short walk away from the River Trent, shops, cafes and restaurants where some of the team like to spend their lunch breaks. There are also excellent transport links into Nottingham City Centre.

Our Benefits

• Good basic salary + uncapped commission
• Your birthday off
• Pension
• Structured training and development
• Fridge Friday
• Vibrant and buzzing office and facilities
• State of the art software and systems
• Group outings, prizes & events – from celebration meals, sporting events to weekends away
• Excellent team culture

Does this sound like it could be the job for you?

Please send a copy of your CV to talent@protocol.co.uk or for a confidential discussion, please call Stefanie Evans, Recruitment Director  on 07954388772.