Experienced Compliance & Administration Officer

About us

Protocol is a market-leading recruitment company servicing the Education, Skills and Training sectors. We’ve been in the game for over 27 years – our brand is strong and well-known. We value the power of training and development, with several platforms available to help our employees succeed.

Compliance & Administration Officer Responsibilities

• Ensuring candidates are ready to start work by ensuring full compliance to client requirements, including; Right to Work checking (RTW), Disclosure and Barring Service Checks (DBS), Referencing, Health and Safety, qualification verification and training requirements met
• Processing DBS applications and supporting relevant queries
• Ensuring that compliance is up to date throughout the length of a worker placement i.e. DBS and RTW expiries
• Supporting candidates; ensuring correct hours are booked, timesheet processing and pay query handling
• Answer helpline calls and online chat responses
• Work closely with clients to ensure their requirements are met, including providing compliance detail reporting, investigating, and resolving disputes
• Working closely with the Recruitment teams to ensure account knowledge is shared
• To quickly resolve any queries/complaints, escalating to the Lead Compliance and Support Officer when appropriate
• Develop internal relationships across teams

What we are looking for

• You must have experience within compliance for education – schools or nurseries
• Excellent system skills, with attention to detail
• Excellent customer service and key account handling ability
• Ability to ensure forms and documents are completed by candidates promptly
• You are a natural team player, with leadership potential. You care about others and put your teammates first ahead of yourself. You set the highest personal standards. You work with the highest levels of personal and professional integrity
• You are a skilled and experienced customer service operator and facilitator with high levels of IT and administrative skill
• You are ambitious for yourself and your teammates
• You thrive in a feedback and learning culture and are willing to adapt and change when results need to improve. You commit to taking personal feedback in the positive manner intended and can accept the rejection of a candidate’s solution. Rejection will motivate you towards continuous improvement
• You will not send out work if it is below our Best-in-Class standard
• You will not accept any risk whatsoever regarding Safer Recruitment, without prompt reference to the Compliance Manager
• You celebrate all success, your teammate (s) and your own
• You work in an orderly way with attention to detail and a record of key transactions
• You are professional in appearance, punctual and committed
• You will uphold the company’s values and standards

What’s in it for you?

• This a fantastic opportunity to shape and help drive the business forwards
• Health care plans – Bupa & Wellbeing app, including employee assistance programme and 1:1 fitness and lifestyle coaching
• 25-days annual leave
• Payday breakfast
• Birthday day off
• Fridge Fridays
• Casual dress code
• Flexible holiday allowance – buy/sell
• Discounted gym memberships