At Protocol, quality and compliance really is at the heart of everything we do. Sounds like a cliché I know, but as Protocol’s Quality Manager, which I have been now for nearly 12 years I can confidently say that our processes are well embedded and adhered to!

We are very aware that quality and compliance is of fundamental importance to FE. It ensures learner success, means that the College is meeting its mission and ethos, and secures funding for the organisation. As a supplier to the FE sector, we take our responsibility for providing both a quality and compliant service extremely seriously. Protocol has had a permanent, in-house Quality Team for many years now and our dedicated team of experienced people always strive to push for the very best from our candidates and we are sure we are one of the few suppliers (if not the only) that go to great lengths to monitor the quality of our candidates.

We understand that our candidates working in your institutions can affect inspection outcomes, so over the years we have implemented a set of rigorous best practice procedures. Most notably, we support both our clients and candidates through inspections, providing support and guidance for teaching and learning observations and monitor all of our candidate’s progress, all of which is available for our clients to see and helps them make future recruiting decisions. Our commitment to these processes has seen the percentage of our candidates graded Outstanding or Good in our client colleges rise from 63% to 82%. Which we think is an excellent result! And of course those that don’t quite reach that grade are provided with help and guidance to improve on the areas they need to.

Protocol has the following best practice procedures in place:

  • Full DBS Checks
  • Confirmation of Right to Work in UK
  • Reference Checks
  • Teaching Qualifications Verification
  • Safeguarding training
  • Contract Assessment Forms – completed by client colleges to confirm the ability of Protocol Candidates
  • Observation result monitoring

So, can your current supplier say the same? Does quality and compliance mean as much to them as it does to you? If you would like to learn more about what we do here at Protocol or would like to have a chat with me about anything quality and compliance related – please give me a call on 0115 911 1100.

Chris Baines, Quality Manager joined Protocol in 2003 and has headed up the department ever since. Chris has a breadth of hands on knowledge and experience of the sector having previously worked in a Nottingham based college as a Curriculum Team Leader for 8 years.

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