2nd Line Support ICT Technician, Lincolnshire

Up to £32,567 plus benefits.

Posted 2 months ago | ref: 276292

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Job Title: 2nd Line ICT Support Technician

Location:

East Midlands, Lincolnshire-based College

Job Type:

Permanent, expected to work full-time hours (some evening work required up until 8 pm)

Salary:

£28,000 – £32,567 per annum

Benefits:

Discount gym membership
30% discount on fees at the on-site nursery
Full range of family-friendly policies including flexible working, dependants and carers leave, maternity and paternity leave
FREE on-site car parking
Large staff discount scheme
On-site shop
Comprehensive HR policies
Mentoring and support mechanisms for staff
Healthcare scheme including reward discounts and health screening package (on successful completion of probationary period)
Access to three separate counselling services
Inexpensive restaurant facilities across all Campuses
On-site fine dining at our on-site restaurant
On-site coffee shops

Job Duties:

Provide first and second-line technical support to Boston College students and staff.
Provide first and second-line support for computer applications and operating systems (Windows and Apple Mac) used by the college.
Respond to Boston College IT Helpdesk where tickets have been escalated by first-line support, including recording and monitoring the progress of all incidents and requests. Ensuring all calls and tickets are effectively managed and owned through resolution and closure.
Accountable for achieving 2nd level fix rate under departmental KPIs by developing and maintaining a good overall knowledge of the IT Services and Infrastructure supported by them.
Contribute innovative ideas for the use of applications.
Maintain the running of PC software environments by diagnosing and fixing faults on the various software packages and operating systems used on College PCs.
Maintain the running of PC hardware, which includes diagnosis and repair of hardware faults and damaged equipment.
Maintain the running of the College network servers which consists of aiding the network technician in installing software, managing the Network Operating System, diagnosing and fixing faults and backing up servers.
Maintain the College network infrastructure, which consists of aiding the network technician in the maintenance and repair of hubs, switches and routers.
Provide guidance and support to students and staff in the process of logging-in, using e-mail, and use of applications packages.
Help to keep computer rooms tidy and within health and safety guidelines, which includes cleaning of computer equipment and supply of printer paper and cartridges.
Maintain an inventory of computer equipment within the College/CSU help the network technician to maintain the equipment returns database.
Create, maintain and manage login accounts for staff and students
Take a lead in maintaining the college exams software and infrastructure and being the first point of contact
Work with the ICT Technician (AV) in support of AV services when required.
Assist in the implementation and monitoring of Boston College ICT policies and procedures
Keep themselves up to date with software releases, technology.
Receipt goods received and ensure they are accurately recorded within the IT asset database. Manage and track the return of goods should a fault occur.
Undertake an additional role of responsibility as defined by the ICT Man

Education:

Minimum of a diploma or degree in IT or a related field
Level 2 Maths & English

Experience:

Experience in industry/FE, knowledge of network switch, coding in VB, VB.NET, HTML or C#
An Enhanced DBS on the Update Service

If this sounds like you or something you could be interested in; Hit apply now to speak to one of the consultants!

As a Disability Confident business we warmly encourage applications from people with disabilities. Protocol is committed to offering opportunities to people from diverse communities. If you have specific requirements or adjustments please let us know if there is anything we can do to support your application.

About Protocol

Protocol are the specialist full-service recruiter dedicated to education, training and skills. People are at the heart of everything we do. We place people first.

We’re more than a recruitment agency – we pride ourselves on our ongoing support and aftercare delivered by our expert team, and all our candidates benefit from free access to our exclusive online CPD portal, Learning Zone.

Whatever your career goals, we’ve got the right role for you. With a wide range of temporary and permanent positions available, from lecturing and training jobs to assessment and support staff roles, all with very competitive pay rates and benefits – your future is in good hands.

The Legal Bit

Protocol National ltd trading as Protocol are acting as an employment business for this position. If you are successful, Protocol is required to see evidence of your Right to Work in the UK; in addition to you applying for an enhanced DBS Certificate should you not already hold a suitable certificate registered on the DBS Update Service. The position is subject to agreement to Terms and Conditions and suitable application and reference process. As a result of the volume of applications we are currently receiving we regret that we may be unable to respond with individual feedback. If we have not contacted you within two weeks of your application being received then regretfully your application will not be taken forward on this occasion.