As the Account Manager, you will be accountable for the success, relationships and growth of a key client in West London.

Your particular focus will be recruitment, client management and account growth.


You will take responsibility for creating and maintaining excellent relationships with:

  • Hiring managers
  • Candidates
  • Your line manager
  • The Associate Director
  • The compliance team
  • Marketing


  • Achieve an annual business plan, which will be determined by client demand and opportunity
  • Manage a high volume of vacancies and resource first-class talent for the client
  • Hit KPIs and standards:
    • Meetings per week
    • New business brought on
    • CVs sent per role
    • Client and candidate satisfaction
    • Speculative CVs
    • Value add projects
    • Critical turnaround times
    • % of target over achieved
    • Identify areas of growth within the College
  • Develop a thorough stakeholder plan and meet regularly with hiring managers and senior stakeholders to determine requirements and build relationships
  • Provide continuous improvements initiatives to help further improve your account
  • Increase the market share of client spend
  • Provide first-class customer service to both the client and candidates
  • Support on other accounts in the portfolio where needed
  • Record and track data, ensuring systems and documents are up to date at all times
  • Report weekly to your manager weekly track and measure financial performance
  • Use a reporting suite to draw review and manipulate data effectively
  • Hold regular service review meetings with key stakeholders

Person Specification:

  • You are a skilled and experienced Recruiter / Account Manager having managed or worked closely with high-volume key clients
  • You work with a high level of customer service
  • You have a high level of IT skills and can work with systems and Microsoft
  • You are comfortable working independently, taking ownership and responsibility for your dedicated account
  • You celebrate your success and your team’s success
  • You are professional and represent the company to the highest standard at all times
  • You will be willing and able to travel to Head Office and between campuses where needed


Organisation: Protocol

Location: West London

Salary: £35k-£45k per annum

Posted date: 11/09/2023

Closing Date: 09/10/2023