Recruitment Account Manager (West London)

Purpose

As the Account Manager, you will be accountable for the success, relationships and growth of a key client in West London.

Your particular focus will be recruitment, client management and account growth.

Relationships

You will take responsibility for creating and maintaining excellent relationships with:

• Hiring managers
• Candidates
• Your line manager
• The Associate Director
• The compliance team
• Marketing

Responsibilities:

• Achieve an annual business plan, which will be determined by client demand and opportunity
• Manage a high volume of vacancies and resource first-class talent for the client
• Hit KPIs and standards:
• • Meetings per week
  • New business brought on
  • CVs sent per role
  • Client and candidate satisfaction
  • Speculative CVs
  • Value add projects
  • Critical turnaround times
  • % of target over achieved
  • Identify areas of growth within the College
• Develop a thorough stakeholder plan and meet regularly with hiring managers and senior stakeholders to determine requirements and build relationships
• Provide continuous improvements initiatives to help further improve your account
• Increase the market share of client spend
• Provide first-class customer service to both the client and candidates
• Support on other accounts in the portfolio where needed
• Record and track data, ensuring systems and documents are up to date at all times
• Report weekly to your manager weekly track and measure financial performance
• Use a reporting suite to draw review and manipulate data effectively
• Hold regular service review meetings with key stakeholders

Person Specification:

• You are a skilled and experienced Recruiter / Account Manager having managed or worked closely with high-volume key clients
• You work with a high level of customer service
• You have a high level of IT skills and can work with systems and Microsoft
• You are comfortable working independently, taking ownership and responsibility for your dedicated account
• You celebrate your success and your team’s success
• You are professional and represent the company to the highest standard at all times
• You will be willing and able to travel to Head Office and between campuses where needed