At Protocol we’re committed to ensuring we’re able to maintain continuity during this ever-changing landscape and offer support to both our candidates and clients to minimise disruption where possible.

During these times of uncertainty, we continue to closely monitor the Government-led guidelines and are working closely as a team to bring you updates as and when we can.

We have always kept team safety and wellbeing at the forefront of our business, whilst ensuring our candidates and clients benefit from a robust system in order to keep you supported, so it’s our priority to maintain that during these difficult times. Our staff are now working remotely from home so we would kindly ask that you consider the following:

  • When you contact us by telephone, you will be talking to somebody in their home environment so please be mindful that they are fully dependent on their home broadband which could cause minor challenges from time to time. We have fully tested our systems and we are 100% operational, but we cannot guarantee this at all times.
  • If a query can be handled digitally, please email us with your request at: We can also arrange a call-back if required.
  • Our website Live Chat feature is also another great option to contact us, visit our website at

Meanwhile, we remain committed to maintaining our service levels and supporting you during these challenging times.

Coronavirus FAQs

Client updates

Candidate updates