Protocol are proud to be working alongside an excellent college based in Windsor! They are currently seeking a Financial Support Officer from Monday to Friday, 8.30am-5 pm, for an immediate start until a permanent post holder starts employment. They are offering an hourly rate of between £11 to £15 + Holiday Pay.
For over 300 years, they’ve been placing their learners at the heart of what they do – aiming to empower their students in a supportive environment with a huge array of resources available to both students and the staff there to support them. By having multiple campuses it truly is the best of both worlds as not only do they have the professional approach of one singular college but they then also have the advantages of being part of a collective group. If this role sounds of interest don’t hesitate to hit the apply button!
To maintain department operational procedures to ensure that the unit operates to auditable standards and provides timely payments to eligible learners
To provide excellent customer service to our diverse cohort of learners, taking into account individual needs and working with parents, teachers and key workers where appropriate
Working together with other team members, to deliver all forms of the 16-19 Bursary, HE Bursary and other bursary schemes, discretionary Learner Support Funds, free meals, reduced fare travel cards and Care To Learn scheme, in line with procedures.
To support learners in understanding and applying for financial support, including Advanced Learning Loans, Higher Education loans and other sources of funding for which they may choose to apply
To take all reasonable precautions to ensure against payments to ineligible persons by fraud.
To be familiar with the assessment criteria for all Further and Higher Education Financial Support schemes for prospective and existing students and to apply these in line with current legislation. To conduct means testing of applicants for financial support in line with government and college guidelines.
To contribute to creating and maintaining robust links between Student Finance and other college teams, to ensure appropriate referral and support of learners whose financial support needs are linked to welfare or safeguarding concerns.
To deliver and organise the administrative systems including attendance tracking that underpin financial support services and provide quantitative and qualitative analysis of the services.
To support team leaders in the tracking of 24+ Loans, HE Loans and other sources of appropriate funding by providing information for other departments such as MIS and Finance
To liaise with internal and external customers and stakeholders in relation to at-risk learners and applications for financial support.
To support the work across the Learner Services department especially at peak periods and special events when out of hours work will be required. 12. Any other duties commensurate with the grading of this post as may be required from time to time.
The person & qualifications
- A DBS on the update service or applied for
- Experience working in financial educational setting
Protocol are the specialist full-service recruiter dedicated to education, training and skills. People are at the heart of everything we do. We place people first.
We’re more than a recruitment agency – we pride ourselves on our ongoing support and aftercare delivered by our expert team, and all our candidates benefit from free access to our exclusive online CPD portal, Learning Zone.
Whatever your career goals, we’ve got the right role for you. With a wide range of temporary and permanent positions available, from lecturing and training jobs to assessment and support staff roles, all with very competitive pay rates and benefits – your future is in good hands.
The legal bit
Protocol promotes equal rights and is an employment business under The Conduct of Employment Agencies and Employment Businesses Regulations 2003. Work is undertaken on a self-employed basis under contract with Protocol. An enhanced Disclosure and Barring Service (DBS) check is required for all Protocol assignments. All positions advertised by Protocol comply with the Agency Workers Regulations 2010.
As a result of the volume of applications we receive, we regret that we might not be able to respond to every candidate with individual feedback. If we have not contacted you within two weeks of your application being received then regretfully your application will not be taken forward on this occasion.