Protocol are delighted to be recruiting for a Student systems development manager for a London University. We are looking for a capable, experienced and committed individual to join the Universities growing team of professional executives, managers and leaders. Reporting to the Head of Student Records, Data and Systems, in the Registry team, this is a key new role in shaping the future of the University.
Salary: £40,479 – £49,718
Hours: Full Time – Flexible working options available
Contract Type: Permanent
Closing Date: 26 April 2021
The post holder will be responsible for providing leadership and development of student systems (Quercus (Admissions and Student), LRC system, Student helpdesk, Canvas, CELCAT, Careers), in conjunction with the suppliers and process owners and the IT Services Manager to ensure the smooth running, effectiveness, functionality and reliability of the systems. The postholder will also play a key role in process review activity to support continuous improvement, ensuring processes are optimized for efficiency and effectiveness and designed with student satisfaction in mind.
The successful candidate will have significant experience and knowledge of managing student record systems with experience of working in an IT development or support environment and/or experience of working within a Higher Education context and using a high level of technical skill. Experience of Quercus, CELCAT or Canvas would be desirable but not essential.
They will have experience in project analysis and requirements gathering and familiarity with timetabling systems and databases and reporting tools. They will have knowledge and experience of project and process improvement methodologies. In addition, they will have strong interpersonal soft skills and they will enjoy work collaboratively with key internal and external stakeholders including suppliers and user groups.
- Maintain and support student systems (Quercus (Admissions and Student), Canvas, CELCAT, Careers), ensuring that all components of the system function reliably in all key operational areas from enquiries and admissions to fee generation, enrolment, timetables, assessment, degree results, alumni engagement and management reporting and the developments within the systems.
- To work with the IT Manager in the management of student and staff accounts/users on these systems
- Develop the existing framework for the management and governance of process review activity within the Registry. This involves developing a process review roadmap in conjunction with stakeholders, establishing a process review community, project managing process review activity and being a key member of a newly formed Process Improvement Group.
- Support the Head of Student Records, Data and Systems in the process review activity with support from the process review facilitator.
- Design processes optimised for efficiency, effectiveness and student satisfaction, by identifying inputs, outputs, deficiencies and opportunities for change supported by KPIs. This will also involve engaging students in service design activities to better understand their needs and the impact processes have on their experience of services.
- Identify opportunities where tools and/or automation can support or simplify business processes. Work with process owners and the IT community in the production of project briefs and scopes, including identification of cost and resource requirements for projects that aim to improve the student experience and benefit the University through efficiency gains.
- Support processes change through the delivery of ongoing advice and guidance to stakeholders, liaison between teams and senior stakeholders and production and validation of use cases to ensure the objectives of the change are delivered. Provide ongoing support throughout the project lifecycle to embed the change by working with process owners to impart knowledge and hand-over responsibility for process ownership.
- Maintain awareness of changing requirements across Registry and keep abreast of opportunities to inform the design of new processes. This will involve liaising with internal colleagues through departmental meetings, reviewing supplier product roadmaps, technical release notes and attending external events with senior University stakeholders across multiple departments.
- Be aware of technical developments at the University the software suppliers, and external agencies which interface with the Student systems through developing and maintain external networks, including relevant user groups, to share knowledge and best practice in technology and systems developments affecting students and to seek opportunities for collaborative working.
- Assist in the management of upgrades of the student systems software. This entails testing, writing user documentation, and arranging training (if necessary). Testing includes logging calls with Software suppliers and ensuring these are resolved or a workaround is in place prior to the upgrade date.
- Line management of Staff including supervision, appraisal, training, professional development, and performance management.
The person & qualifications
Professionally qualified with a relevant degree/postgraduate qualification
Substantial relevant vocational experience
Demonstrable management experience
Project Management Qualification such as Prince 2
Service Management Qualification such as ITIL v3 (desirable)
Protocol are the specialist full-service recruiter dedicated to education, training and skills. People are at the heart of everything we do. We place people first.
We’re more than a recruitment agency – we pride ourselves on our ongoing support and aftercare delivered by our expert team, and all our candidates benefit from free access to our exclusive online CPD portal, Learning Zone.
Whatever your career goals, we’ve got the right role for you. With a wide range of temporary and permanent positions available, from lecturing and training jobs to assessment and support staff roles, all with very competitive pay rates and benefits – your future is in good hands.
The Legal Bit
Protocol National ltd trading as Protocol are acting as an employment business for this position. If you are successful, Protocol is required to see evidence of your Right to Work in the UK; in addition to you applying for an enhanced DBS Certificate should you not already hold a suitable certificate registered on the DBS Update Service. The position is subject to agreement to Terms and Conditions and suitable application and reference process. As a result of the volume of applications we are currently receiving we regret that we may be unable to respond with individual feedback. If we have not contacted you within two weeks of your application being received then regretfully your application will not be taken forward on this occasion.